Terms of service

Terms of Service

Effective Date: 27 August 2024

1. Introduction

Welcome to The Gliese - FZCO, a leading event management and décor company operating in Dubai, UAE. These Terms of Service "Terms" govern your use of our website, e-commerce platform, and any services provided by us. By accessing or using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Services Provided

 The Gliese - FZCO, event management and décor services, including but not limited to:

  • Event planning and coordination
  • Décor design and installation
  • Venue setup and breakdown
  • Custom event-related products

3. E-Commerce

3.1 Account Creation To make a purchase or book our services through our e-commerce platform, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activities that occur under your account.

3.2 Orders and Payments When you place an order, you agree to pay the full amount specified, including any applicable taxes and fees. Payments are processed through secure payment gateways. We accept various payment methods, which will be detailed during the checkout process.

3.3 Pricing and Availability Prices and availability of services and products are subject to change without notice. We reserve the right to modify or discontinue any item or service at our discretion.

4. Booking and Payment Terms

4.1 Booking To confirm a booking, a deposit or full payment may be required, depending on the service. The details of the payment terms will be provided at the time of booking.

4.2 Cancellation and Refunds Our Cancellation and Refund Policy governs cancellations and refunds. Please refer to our "Cancellation and Refund Policy" for detailed information.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of The Gliese - FZCO, or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

6. Customer Responsibilities

You agree to:

  • Provide accurate information regarding your event and requirements.
  • Ensure that all items and materials provided by you are suitable for the intended use.
  • Comply with all applicable laws and regulations in connection with your event and use of our services.

7. Limitation of Liability

To the maximum extent permitted by law, The Gliese - FZCO, shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or any errors or omissions in the provision of our services. Our liability for any direct damages is limited to the amount paid for the specific service or product in question.

8. Indemnification

You agree to indemnify and hold The Gliese - FZCO, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or related to your use of our services or violation of these Terms.

9. Termination

We reserve the right to terminate or suspend your access to our services if you breach these Terms or engage in any unlawful or harmful behavior. Upon termination, you must cease all use of our services and content.

10. Privacy

Your use of our services is governed by our "Privacy Policy",  which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Dubai, UAE. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Dubai.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Your continued use of our services following any modifications constitutes your acceptance of the revised Terms.

13. Contact Information

For any questions or concerns regarding these Terms or our services, please contact us at:

  • Email: info@thegliese.com
  • Phone: +971 (50) 197 4591
  • Office Hours: 09:00-20:00
  • Office Address: IFZA DDP Building A1 - Dubai Silicon Oasis - Industrial Area - Dubai

    Thank you for choosing The Gliese - FZCO, We look forward to helping you create a memorable event