Privacy policy

Privacy Policy

Effective Date: 27 August 2024

1. Introduction

Welcome to The Gliese - FZCO, a premier event management and décor company based in Dubai, UAE. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our e-commerce platform and other services.

2. Information We Collect

2.1 Personal Information When you use our website, make a purchase, or engage with our services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit card details and billing information (processed securely by our payment providers).
  • Event Details: Information related to your event, such as event date, location, and requirements.
  • Account Information: Username, password, and other information necessary for account creation and management.

2.2 Usage Data We collect information about your interaction with our website, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Referring Website
  • Pages Visited and Time Spent

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process your orders, manage event planning, and provide décor services.
  • To Communicate with You: To send order confirmations, updates about your event, and promotional materials (with your consent).
  • To Improve Our Services: To analyze usage data and improve the functionality and content of our website.
  • To Process Payments: To handle transactions and prevent fraudulent activities.
  • To Comply with Legal Obligations: To meet legal requirements and respond to legal inquiries.

4. How We Share Your Information

We may share your personal information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and delivery services.
  • For Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the business transition.

5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption to safeguard your data during transmission. However, please be aware that no method of electronic storage or transmission over the internet is entirely secure.

6. Your Rights

Under UAE data protection laws, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal and contractual limitations.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the email or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize your preferences and improve our services. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@thegliese.com
  • Phone: +971 (50) 197 4591
  • Office Hours: 09:00-20:00
  • Office Address: IFZA DDP Building A1 - Dubai Silicon Oasis - Industrial Area - Dubai

Thank you for choosing The Gliese - FZCO, We value your privacy and are committed to safeguarding your personal information.